Privacy Policy

JRB Technologies Pty Ltd (myBeepr, we or us) is committed to protecting the privacy of your personal information. We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and have set out in this Privacy Policy how we collect, hold, use, and disclose your personal information when you use the myBeepr messaging application (the Service). This Privacy Policy also explains how you can manage your information preferences.  

"Personal information" is information or an opinion (in a recorded form or otherwise) about an identified, or reasonably identifiable, individual.  This includes an individual's name, date of birth and contact details.​

Information we collect

When you register with myBeepr, we collect information that personally identifies you, such as your name, address, mobile telephone number, email addresses and other information that you provide to us or that you include in any myBeepr profile or account. We also collect the information in your myBeepr messages, which may include the personal and health information of others, such as patients, and may include photos, pdf and voice notes. All messages are automatically deleted from your account and our system 30 days after being sent.

With your permission, which you may withdraw at any time, we will collect your contact lists and/or address book data. This allows us to connect users of the Service and place them in appropriate user groups. As such, we may indicate who of your connections are also users of the Service, and likewise we may indicate to your connections the same regarding you. This feature allows you to connect and communicate with other users of the Service.

We automatically collect usage information that allows us to collect information regarding how users access and use the Service. For example, when you download and use the Service , we automatically collect information on the type of device you use and its device identifier (or "UDID"). Additionally, each time you use the Service or use our website, we automatically collect information regarding the type of web browser you use, your operating system, your internet Service Provider, your IP address, pages you view on our website, the time and duration of your visits to the website, messages you send and receive, log and contact data, crash logs and other related information relating to your use of the Service.  

Our reasons for handling personal information

We collect, hold, use and disclose personal information:

  • to provide the Service, including troubleshooting

  • to contact users of the Service

  • to maintain, protect and improve the Service, or to develop new products or services

  • to provide users with information about new products and services that may be of interest to them

  • for any purpose required or permitted by law, and

  • to otherwise run our business.

How we disclose the information we collect

As a general policy, we use information we collect for internal purposes only.  We may disclose the information we collect about you to our service providers, our consultants and advisors, regulatory bodies and government authorities as required or authorised by law. We do not disclose your information overseas.

We never sell your personal information. We will not disclose information to third parties without your consent except as explained in the Privacy Policy. If we disclose your personal information to our service providers, we only disclose what is necessary for them to provide their service to us, and we ensure that they have satisfactory privacy safeguards.

Security of personal information

myBeepr is committed to protecting the security of your information.  We employ security measures designed to protect your information from misuse, interference and loss and unauthorised access, modification and disclosure. 

Messages sent through myBeepr are encrypted when sent and decrypted when received by the receiver (end-to-end encryption). Access to messages is protected by a passcode. Messages are automatically deleted from your account and our system after 30 days, ensuring that there are no large troves of patient data that can be hacked or otherwise accessed without authorised. 

The personal information we hold is treated as confidential and only accessed when necessary.  When we disclose personal information to others, we seek to ensure that they are bound by obligations of privacy.  Where we no longer need your personal information or are required to keep a record of it, we will de-identify or destroy the records.

Accessing and correcting your personal information

You can contact us to request access to personal information that we hold about you or if you wish to correct the personal information held by us by contacting our Privacy Officer at

If we refuse to provide you with access to your personal information, we will provide you with written notice stating our reasons.  We may seek to recover our reasonable costs (if any) for providing you with access to any of the personal information we hold about you. 


We may use your personal information collected from when you first register for a myBeepr account or through your ongoing use of the Service, to provide you with information about products and services we think may be of interest to you, even if you are on the Do Not Call Register.  We may also disclose your personal information to a third party for specific marketing purposes.


You can opt out of receiving marketing communications from us at any time by contacting our Privacy Officer at, or through any opt out message sent to you. 

Questions and complaints

If you have any questions or you believe that we have not complied with our obligations under the Privacy Act, or you believe that the information we hold about you is incorrect or has been compromised, please contact our Privacy Officer at

We will respond to any question or complaint as soon as possible.  If you do not agree with or are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner at or on 1300 363 992 to lodge a complaint.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time without notice to you.  Updated policies will be posted on our application.  This Privacy Policy is current as of 1 July 2017