Case Study: One For Women clinics implement myBeepr to improve clinical communication
About One For Women
One for Women (OFW) is a private multi-site organisation located in Perth, Western Australia, which provides specialist health care for pregnancy, as well as medical care and nursing support for mums and babies after birth.
The OFW model of care is to have one place where all services needed for pregnancy and postnatal care can be provided. Their team of 66 staff include Obstetricians, Gynaecologists, General Practitioners, Midwives, Lactation Consultants, Child Health Nurses, Physiotherapists, Psychologists, Dieticians and administrative staff.
More information about One for Women can be found at:
Testimonial
“The Team at myBeepr provided such a comprehensive and thorough process that ensured transitioning our clinics to myBeepr was simple and easy. Our business communications have benefited immensely, and we are really appreciative.”
— Kate Robertson & One for Women team
Communication Challenges
Staff members were using a combination of email, SMS and WhatsApp instant messaging
One for Women staff were using a combination of email, SMS and WhatsApp to communicate. Lack of a consistent platform was leading to confusion and inefficiency. Emails did not provide read receipts and responses were often delayed which was impeding productivity. SMS enabled two-way communication but did not provide team collaboration. Finally, WhatsApp enabled group collaboration but was not compliant nor was it customised for their healthcare needs.
93% of staff members were using SMS and 73% of staff members were using WhatsApp.
One for Women acknowledged that non-compliant communication methods used by their staff were a potential risk to patients’ privacy. The Australian health industry remains the sector with the highest number of breaches with 236 breaches reported in 2020. The average cost of a single breach was $3.01M.
Results
myBeepr spent time with the OFW project team to delineate the impact on clinical workflows and finalise how to communicate and implement the change in their organisation. myBeepr set up all users in the backend and continued with weekly meetings to ensure that the change management for their staff was smooth and efficient.
One for Women implemented myBeepr across the entire organisation on how to improve care team collaboration. Within the first two weeks 51 staff members (77%) onboarded.
One for Women also conducted post ‘go-live’ meetings with myBeepr to create company approved group chats with consistent naming conventions. The group chats consisted of an organisational-wide group, site-specific group chats, and team-based group chats. These were also created to discourage individuals from creating too many group chats which occurred in WhatsApp.
Conclusion
One for Women is a multi-site practice specialising in pregnancy and postnatal care. Their team of 66 staff members experienced communication challenges and wanted to improve and streamline communication methods and enhance team collaboration.
In ten working days, myBeepr’s rolled out its mobile communication App with amazing results. One for Women is continuing to work with myBeepr to improve additional workflows and looking to integrate with their medical practice management solution.
About myBeepr
myBeepr is a niche clinical communication solution customised for healthcare. myBeepr helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. myBeepr continually delivers advanced product innovations in consultation with their doctor advisory team and has the capability to integrate with critical systems such as the Active Directory, Rostering, EMR and Practice Management software solutions.
The company’s commitment to client success is reflected in its broad support that works directly with clients at every stage to streamline communication workflows and achieve the highest possible ROI.
Contact Us
To schedule a demo or learn more about myBeepr and it can provide clinical communication efficiency for your organisation, contact us at hello@mybeepr.com